Reaching us
The mailroom
One inbox and one mailbox. Most crate questions come down to a pair of numbers, so bring the weight of the dog and the width of the spot.
Write to [email protected]. It lands with the people who work on the pieces rather than in a queue, and a reply usually comes back within a couple of business days.
A first message without the numbers below gets a reply asking for them, so sending them straight away saves a round trip.
The mailing address
Letters reach us at 99 Monroe Ave NW, Suite 200, Grand Rapids, MI 49503.
It is an office suite, not a showroom. There is no floor model, no counter, and nobody who can sign for a crate coming back. Anything that has to go back travels through the seller that shipped it, on the terms printed with that listing.
What to put in the first message
- The weight of the dog in pounds, and the shoulder height if you happen to know it.
- The name of the piece you are looking at, or a link to its page on this site.
- The width of the spot where the piece will stand, measured in inches rather than in couch lengths.
- For a chewer, a plain note on what the dog has already gotten through. It changes the answer.
What a message here cannot fix
Order status, payment and delivery dates live with the seller that took the order, and their record is the one that counts. A note to this inbox cannot move a box or change what a listing charges for it.
Nothing in this inbox can judge a dog it has never met. If a dog is having a hard time in every crate, the person to ask works in a clinic or trains dogs for a living, and what they say beats anything a catalog prints.